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Customer Centric Oracle Commerce Platform Operations for a Food Services Company with >750m€ revenue pa

  • Customer Centric Oracle Commerce Platform Operations for a Food Services Company with >750m€ revenue pa
Objective

Our customer transformed a few years ago into a true-online B2B business with only 5% of c. 800 million EUR revenue not being generated online.

Given these impressive figures, our client naturally has very high expectations for availability, performance and customer-satisfaction of the online-shops. Their goal is to always be online with the best possible service performance.

Solutions

We implemented our customer-centric monitoring suite that monitors system performance of our client's Oracle Commerce platform and surrounding systems (Manhattan Associates, AS400, SAP, etc). It also analyses and mimics customer browsing behaviour.

We were therefore able to monitor the shops with the end customer's eyes and to trigger alarms accordingly.

The service is operated 24/7 by DevOps specialists in our delivery centres in Europe and India. Through our advance monitoring and service management tooling with >120 sensors, we can provide lowest reaction- and highest up-times.

Key results

Because our client's customers are happy with the service, our client is too. We not only react fast when something happens, but are also often able to identify a system or service anomaly before a problem even appears.

Customer-Centric MonitoringB2BOracle Commerce
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